Shipping & Delivery

Where we ship, how fast, and what it costs.

Australian Delivery

Standard Shipping

3–5 business days

$10 flat rate

Express Shipping

1–2 business days

$18 flat rate

Local Pickup — Newcastle & Lake Macquarie

Arrange a time. We'll send you the address.

Free

Packaging

All orders ship in recycled cardboard mailers — no plastic, no filler. Items are folded and sealed cleanly. If something arrives damaged, let us know and we'll sort it out.

Tracking

Once your order ships, you'll get a tracking number via email. You can track it anytime on the carrier's website. If you haven't received a tracking number within 3 business days of ordering, check your spam — then reach out to us.

Returns & Exchanges

We don't do refunds — but we're reasonable people. If something doesn't fit or you changed your mind, reach out within 7 days of delivery and we'll figure something out. Items must be unworn and in original condition. Exchanges for a different size are free. Customer pays return shipping on exchanges unless we made the error.

Questions?

Email us anytime at hello@axiom.polsia.app. We typically respond within 1 business day.